These Terms of Service ("Terms") are an agreement between you and Naturally Nested, LLC, 1205 Redbird Street, Longmont, Colorado 80501 ("Naturally Nested," "we," "us"). They cover your use of naturallynested.com and the Naturally Nested service (the "Service"). If you use the Service for a company, you agree to these Terms for that company and confirm you have authority to do so. "You" means you and that company.
1. The Service
Naturally Nested helps natural food brands grow in independent retail. We combine your distributor data into reporting and a ranked list of recommended actions. We also offer optional services where our representatives carry out actions for you ("Birdfeeder").
Recommendations are guidance based on the data available to us. Distributor data can be delayed, incomplete or incorrect, and some summaries are written with the help of AI tools. You decide which actions to take, and we don't guarantee any sales result.
2. Accounts and portal access
You must be at least 18 years old and provide accurate information. Keep your login secure and tell us right away about any unauthorized use. You're responsible for activity under your account, including activity by users you invite.
Portal access: you agree that only you will use your Naturally Nested login. You can add other users as needed, but each must have their own profile and email address in the Service.
3. Free trial, billing and cancellation
- Plan: the Service is $250 per month unless we agree otherwise in writing. Prices exclude taxes, which you're responsible for.
- Free trial: new accounts get a free trial of 30 days. You add a payment method at signup, and it isn't charged during the trial.
- When billing starts: when the trial ends, we charge a prorated amount for the rest of that calendar month. From then on we charge the full monthly price on the 1st of each month until you cancel.
- Automatic renewal: your subscription renews monthly and your payment method is charged automatically.
- Cancelling: you can cancel anytime from your billing settings. If you cancel during the trial, you won't be charged. If you cancel after billing starts, your subscription ends at the end of the current paid period, and fees already paid are not refunded.
- Non-payment: if a payment fails and isn't resolved, we may suspend access until the balance is paid. You keep the ability to update your payment method and reactivate.
- Price changes: we'll give you at least 30 days' notice before changing your price. A new price applies from your next billing period after the notice.
4. Birdfeeder (optional)
Birdfeeder lets our representatives work your recommended actions with stores. Representatives may be independent contractors working for Naturally Nested.
- Your budget: you choose a budget and the rates you'll pay, and you fund your Birdfeeder balance in advance. You can pause or change your settings at any time. Changes apply to new activity.
- How funds are used:
- When a representative places an order, the related payout is reserved from your balance.
- It's used once the order is verified, usually when it's confirmed shipped to the store. Where a distributor doesn't provide automated reports, it's used when the order is confirmed placed.
- If an order doesn't ship, the reserved amount returns to your balance.
- Auto top-up: if you turn on auto top-up, at the start of each month we charge your payment method the amount needed to restore your chosen budget.
- Acting for you: you authorize us and our representatives to contact stores, share your product information and offers, and submit orders to distributors on your behalf, within the settings you choose.
- Unused funds after you cancel:
- For 60 days after your subscription ends, we hold your remaining Birdfeeder balance to cover orders placed before cancellation that are still being verified.
- From day 60 through day 180, you can request a refund of the remaining balance by emailing support@naturallynested.com. Payment processing fees aren't refunded.
- Any balance not requested by day 180 is forfeited.
- Birdfeeder funds aren't otherwise refundable while your account is active.
5. Your distributor accounts
To provide the Service, you may give us login credentials for your distributor portals.
- Authorization: you authorize Naturally Nested to sign in to those accounts on your behalf and to retrieve your reports and data.
- How long it lasts: this authorization lasts while your subscription is active and for 6 months after it ends. We use that time so we can show you how your brand performed before, during and after using Naturally Nested.
- Revoking it: you can revoke this authorization at any time by emailing support@naturallynested.com with the subject "Revoke distributor access." We'll stop accessing those accounts within 5 business days of receiving your request. We also recommend changing your distributor passwords.
- Your promise: you confirm that you're allowed to share these credentials and grant this access, including under your agreements with your distributors. You're responsible for keeping them current.
- Our promise: we store credentials encrypted, and use them only to retrieve your data for the purposes described in these Terms and our Data Policy.
6. Your data
You own the data you provide and the distributor data we retrieve for you. You give us permission to use it to provide and improve the Service, and to keep it as described in our Data Policy. Our Privacy Policy explains how we handle information about people.
7. Acceptable use
Don't use the Service unlawfully, misrepresent who you are, interfere with the Service or its security, access data that isn't yours, or resell the Service without our written permission.
8. Content and images
You're responsible for the product information, images and other content you provide. You confirm you have the rights to it, and you give us a license to use it to operate the Service and to represent your brand to stores. You also allow us to use publicly available images from your website and other public pages for your account and in materials we use to represent your brand. Email support@naturallynested.com to withdraw permission for images or for use of your brand in our marketing. We'll stop new uses within a reasonable time.
9. Our intellectual property
The Service, our software, content and trademarks belong to Naturally Nested. These Terms give you a right to use the Service while your account is active. They don't transfer ownership.
10. Communications
We'll email you about your account, billing and the Service. You can opt out of marketing emails using the unsubscribe link. Service and billing emails are part of the Service.
11. Ending the Service
You can stop using the Service and cancel anytime (see ยง3). We may suspend or end your access if you breach these Terms, don't pay, or use the Service in a way that could harm others. Sections 4 (unused funds), 5 (for the 6-month period), 6, 9 and 12 to 15 continue after your account ends.
12. Disclaimers
The Service and recommendations are provided "as is." To the extent the law allows, we disclaim implied warranties, including merchantability, fitness for a particular purpose, and that data will be accurate or uninterrupted.
13. Limitation of liability
To the extent the law allows, Naturally Nested isn't liable for indirect, incidental, special, consequential or punitive damages, or lost profits, revenue or data. Our total liability for any claim relating to the Service is limited to the amounts you paid us in the 12 months before the claim.
14. Indemnity
You'll defend and indemnify Naturally Nested against claims arising from your content, your breach of these Terms, or your authorization of access to accounts you don't have the right to share.
15. General
- Governing law: Colorado law governs these Terms. Disputes go to the state or federal courts in Boulder County, Colorado.
- Changes to these Terms: we may update these Terms. For material changes, we'll give notice by email or in the Service at least 30 days in advance. Continuing to use the Service after that means you accept the change.
- Entire agreement: these Terms are the entire agreement unless we've signed a separate agreement with you, which then takes priority.
- Contact: support@naturallynested.com