Brands trust us with their distributor accounts and sales data. This policy explains how we handle that business data. Personal information is covered by our Privacy Policy.
1. What we collect
- Distributor reports: sales, stores, products, inventory, orders and distribution-center data
- Your product catalog and pricing
- Login credentials for your distributor portals, if you provide them
- Activity in the Service, such as actions completed, orders placed, and Birdfeeder settings
2. Your distributor credentials
- Credentials are stored encrypted and used only to retrieve your reports and data.
- Your authorization lasts while your subscription is active and for 6 months after it ends, so we can show you how you performed before, during and after using Naturally Nested.
- Revoke access anytime by emailing support@naturallynested.com with the subject "Revoke distributor access." We stop within 5 business days and delete the stored credentials.
3. Who owns the data
You do. You give us permission to use your data to provide and improve the Service, and to include it in aggregated statistics that never identify your brand, such as counting the independent stores we track or improving how we score stores and rank actions. Information about stores themselves (store names, locations and buying activity across brands) is part of our store directory and isn't brand data.
4. How we use it
- Building your reports and recommended actions
- Running Birdfeeder activity you've turned on
- Supporting your account
- Improving the Service and producing aggregated statistics that don't identify your brand
- Sending relevant details to service providers, for example to OpenAI to write action summaries
5. Sharing
We never sell your data. We share it only:
- with our representatives as needed to carry out actions for you
- with the stores and distributors involved in orders you've authorized
- with service providers who process it for us
- when required by law
- with a successor if Naturally Nested is sold or merged
6. How long we keep it
We keep your data while your account is open and after it ends, so your history is there if you come back. To have it deleted, email support@naturallynested.com. Within 60 days we'll delete your brand's account data, products and sales data. We keep:
- store directory information
- aggregated statistics that don't identify your brand
- records we must keep for billing, legal, tax or security reasons
- backup copies until they cycle out
Any personal details in your reports, such as store contact names and emails, are handled under our Privacy Policy.
7. Security
Credentials are encrypted at rest, and access to brand data is limited to the people and systems that need it to run the Service.
8. Changes and contact
We'll post updates here and change the date above, and give notice of material changes by email. Questions: support@naturallynested.com