This policy explains how Naturally Nested, LLC collects and uses information about people. Brand business data, such as distributor sales reports, is covered by our Data Policy.
1. Who this covers and what we collect
- Brand users: name, email, phone, company, login details, and how you use the Service. Payments are handled by Stripe; we don't store full card numbers.
- Store buyers and store contacts: business contact details, such as name, role, work email and phone, that come from distributor reports, public sources, or our representatives. We use them to contact stores about products and orders on behalf of brands.
- Representatives: contact, payment and activity details needed to coordinate work and pay commissions.
- Website visitors and people who contact us: what you send us through forms, plus device and usage information collected by cookies and analytics.
2. How we use it
To provide and secure the Service, communicate with you, process payments, help brands and stores do business, improve the Service, and meet legal obligations. We don't sell personal information, and we don't share it for cross-context behavioral advertising.
3. Who we share it with
Service providers who process data for us, under contract:
- Stripe (payments)
- Amazon Web Services, including email delivery through Amazon SES (hosting and email)
- OpenAI (writing action summaries; receives business details such as store and product names and sales figures, not contact details)
- Google Analytics (site analytics)
- Hotjar (site usage and session analytics)
- Crisp (in-app chat)
We also share information with our representatives as needed for their work, with brands when a store contact is part of their order activity, when required by law, and with a successor if Naturally Nested is sold or merged.
4. Cookies and analytics
We use cookies to keep you signed in, understand how the site is used (Google Analytics, Hotjar) and provide chat support (Crisp). You can control cookies in your browser settings. Some features may not work without them.
5. Retention
We keep account information while your account is open, and afterwards as needed for billing, legal and security purposes. Store contact details are kept while they're useful for store outreach. When we no longer need personal information, we delete it.
6. Your choices
- Update your account information in your account settings.
- Unsubscribe from marketing or store outreach emails using the link in any email.
- Ask us to access, correct or delete your personal information by emailing support@naturallynested.com. We'll respond within 45 days. We may keep information we need for legal or billing reasons.
7. Security
We use reasonable technical and organizational measures to protect information. No method of storage or transmission is completely secure.
8. Children
The Service is for businesses, and we don't knowingly collect information from anyone under 16.
9. Changes and contact
We'll post updates here and change the date above. Questions: support@naturallynested.com